Help Center
Every journey begins with trust. Every safe arrival is our responsibility.
HAIYA is more than just a booking platform. We are a transportation service brand founded by professionals who have spent years working across Japan is chauffeur and passenger transportation industry.
Our founding team brings together business owners, operations managers, and experienced professional drivers. Having worked across every level of the industry, we understand what truly matters to our customers—and the responsibility that comes with every journey.
Our expertise has been built over time.
Since 2013, our team has steadily developed its knowledge and experience through hands-on work in Japan is transportation industry. Beginning with a licensed rental car company authorized by the Tokyo Transport Branch of the Kanto District Transport Bureau, we have gained practical experience across every stage of the business—from customer service and fleet management to executive transportation, private tours, and large-group operations.
More than a decade of experience has taught us that exceptional transportation is about far more than vehicles. It is built on legal compliance, operational excellence, experienced professionals, and an unwavering commitment to every detail.
We understand that when customers choose HAIYA, they are placing their time, their plans, and their trust in our hands.
To build an even more professional, reliable, and sustainable service, we established EN Link Co., Ltd. and obtained Japan is General Passenger Transportation Business License, operating under a fully licensed and compliant transportation framework.
General Passenger Transportation Business
Licensed by the Kanto District Transport Bureau
Permit No. Kanjitabi #0000
(Permit number will be updated upon official issuance.)
Today, HAIYA has grown into a comprehensive transportation platform, providing reliable mobility solutions for a wide range of travel needs throughout Japan.
Our services cover seven core categories:
* Airport Transfers
* Business Travel
* Golf & Leisure Transportation
* Medical Transportation Services
* Special Requests
* Travel Assistance
* Tour Packages
Our professionally operated fleet features Luxury Executive MPVs, Mini Buses (Toyota HiAce), and Midi Buses (Toyota Coaster), offering more than one hundred transportation solutions tailored to individual travelers, families, corporate clients, medical transportation, private tours, and group travel.
We believe a comfortable journey begins long before reaching the destination. It starts the moment your vehicle arrives on time and continues through every detail of the experience.
Looking ahead, HAIYA will continue to uphold the principles of legal compliance, safety, and professional service while continually improving our platform, expanding our services, and delivering a transportation experience our customers can depend on.
We sincerely thank every customer for your trust and every partner for your continued support.
As we move forward, we remain committed to protecting every departure with professionalism and welcoming every arrival with responsibility.
Welcome to HAIYA.
Professionalism built through experience. Trust earned with every safe arrival.
These Terms of Use ("Terms") govern the use of the HAIYA transportation booking platform (the "Service"), operated by EN Link Co., Ltd. ("the Company", "we", "our", or "us").
By accessing or using the Service available at https://www.haiya.vip/, you agree to be bound by these Terms.
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Article 1. Scope
These Terms apply to all users who access or use the HAIYA platform and all related services provided by the Company.
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Article 2. User Registration
Certain features of the Service may require users to register an account.
Users agree to provide accurate, complete, and up-to-date information during registration and to keep such information current at all times.
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Article 3. Prohibited Conduct
Users shall not engage in any of the following activities:
* Violating any applicable laws or regulations.
* Engaging in criminal or fraudulent activities.
* Infringing upon the rights or interests of the Company or any third party.
* Attempting unauthorized access to the Service or related systems.
* Interfering with the operation or security of the Service.
* Providing false or misleading information.
* Using the Service for unlawful or improper purposes.
* Any other conduct deemed inappropriate by the Company.
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Article 4. Modification or Suspension of the Service
The Company reserves the right to modify, suspend, or discontinue all or part of the Service at any time without prior notice when reasonably necessary.
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Article 5. Transportation Services
HAIYA operates as a transportation booking platform connecting customers with licensed transportation services in Japan.
Transportation services are provided in accordance with applicable Japanese laws and regulations. Service availability may vary depending on the operating area, vehicle type, weather conditions, traffic, and other operational circumstances.
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Article 6. Payments
Payments may be processed through third-party payment service providers.
Users agree to comply with the applicable terms and conditions of each payment provider when making payments through the Service.
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Article 7. Intellectual Property
All copyrights, trademarks, logos, text, graphics, software, and other intellectual property relating to the Service remain the exclusive property of the Company or their respective rights holders.
No part of the Service may be copied, reproduced, distributed, or otherwise used without prior written permission.
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Article 8. Disclaimer
The Company makes reasonable efforts to maintain the accuracy, availability, and reliability of the Service; however, we do not guarantee uninterrupted or error-free operation.
To the fullest extent permitted by applicable law, the Company shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of, or inability to use, the Service.
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Article 9. Suspension or Termination of Accounts
The Company reserves the right to suspend or terminate a user is account without prior notice if the user violates these Terms or engages in conduct considered inappropriate or unlawful.
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Article 10. Amendments
The Company may revise these Terms from time to time.
Updated Terms shall become effective upon publication on the HAIYA website unless otherwise required by applicable law.
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Article 11. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Japan.
Any disputes arising in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts having jurisdiction over the location of the Company is registered office in Japan.
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Effective Date: June 18, 2026
Operator: EN Link Co., Ltd.
Brand: HAIYA
Official Website: https://www.haiya.vip/
EN Link Co., Ltd. ("the Company", "we", "our", or "us"), the operator of the HAIYA transportation booking platform, recognizes the importance of protecting personal information and is committed to handling it responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services available at https://www.haiya.vip/.
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Article 1. Collection of Personal Information
We collect personal information through lawful and fair means when you:
* Register an account
* Make a booking
* Submit inquiries
* Contact customer support
* Use our website or related services
The information collected may include your name, email address, telephone number, travel information, payment-related information, and other information necessary to provide our services.
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Article 2. Purpose of Use
We use your personal information for the following purposes:
* Providing and operating transportation booking services
* Processing reservations and travel arrangements
* Confirming and processing payments
* Responding to customer inquiries and support requests
* Improving our services and customer experience
* Conducting statistical analysis and service optimization
* Complying with applicable laws and regulations
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Article 3. Analytics
To improve our website and services, we may use analytics tools such as Google Analytics.
These services use cookies and similar technologies to collect anonymous usage data. Such information does not directly identify individual users.
For more information, please refer to Google is Privacy Policy.
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Article 4. Disclosure to Third Parties
We do not sell or disclose your personal information to third parties except in the following circumstances:
* With your consent
* When required by applicable laws or regulations
* When necessary to provide booked transportation services
* When required for payment processing through authorized payment providers
* When disclosure is necessary to protect the rights, safety, or property of the Company or others
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Article 5. Service Providers
We may entrust certain operations to trusted third-party service providers, including payment processors, cloud service providers, customer support providers, and transportation partners.
Such providers are contractually required to protect your personal information appropriately.
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Article 6. Cookies
Our website may use cookies and similar technologies to improve user experience, remember preferences, enhance website functionality, and analyze website traffic.
Users may manage or disable cookies through their browser settings. Please note that disabling cookies may affect certain functions of the Service.
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Article 7. International Data Transfers
In the course of providing our services, personal information may be processed or stored on servers located outside Japan or shared with overseas service providers.
Where applicable, appropriate safeguards will be implemented in accordance with relevant privacy laws.
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Article 8. Information Security
We implement reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.
However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.
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Article 9. Access, Correction, and Deletion
Users may request access to, correction of, or deletion of their personal information in accordance with applicable laws.
Requests may be submitted through our customer support contact.
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Article 10. Compliance with Laws
The Company complies with the Act on the Protection of Personal Information of Japan (APPI) and other applicable privacy and data protection laws.
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Article 11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any revisions will become effective upon publication on the HAIYA website unless otherwise required by applicable law.
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Article 12. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us.
Operator: EN Link Co., Ltd.
Brand: HAIYA
Website: https://www.haiya.vip/
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Effective Date: June 18, 2026
Business Operator
XINTAI LLC
Licensed Transportation Operator
Licensed by the Tokyo Transport Branch, Kanto District Transport Bureau
Permit No. 東運輸第2741号
Operations Partner
EN Link Co., Ltd.
Licensed by the Kanto District Transport Bureau
Permit information will be updated.
Responsible Manager
Kosuke Mori
Business Address
Will be updated soon.
Telephone
Will be updated soon.
Website
https://haiya.vip/
Service Fees
Please refer to the applicable service page for detailed pricing information.
Additional Charges
Consumption Tax (where applicable) and any additional service fees specified for individual services.
Payment Method
Secure online payment via our supported payment gateway.
Payment Timing
Full payment is required at the time of booking confirmation unless otherwise specified.
Service Availability
Services are provided on the date and time confirmed in the booking.
Cancellation, Refunds & Additional Charges
Please refer to our Cancellation Policy and the applicable service page for details regarding cancellation fees, refund conditions, overtime charges, waiting charges, and other applicable terms.
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Website & Payment System Support
Flora International Medical Internet Development Co., Ltd.（フローラ国際医療インターネット開発株式会社）
Payment transactions may appear on your card or payment statement under the registered legal name or payment descriptor of our authorized payment support company, including "Flora International Medical Internet Development Co., Ltd." or "フローラ国際", depending on the payment method and payment service provider.
Provides website platform development, payment system integration, and payment processing support for HAIYA services.
